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- Level 1 & Level 2 Technical Support
English only
Spanish only
Bi-lingual
Internet connectivity
Email
Web hosting
Web accelerator
Spam filters
- Integrated Level 3 Support
Escalation to your technicians
X Ticket
Email Notifications
Virtual Private Network
- Commerce Support
New customer sign ups
Terminations
Invoicing, collections, invoice resolutions
Fulfillment -CD’s, hardware, etc.
- Dial up internet service
We provide the dial-up connection,
web acceleration,
spam controls,
email, webmail,
and include the support.
- Technically proficient telephone support:
We are very good at this.
More than 90% of our support staff have a degree in
information technologies and most have additional IT certifications.
We do not use ‘scripts’ to support your customers.
We know how the technology works.
- Service Monitoring Transparency:
You monitor our performance.
We provide our customers with access to a comprehensive suite of reports,
including standard call stats, trouble-ticketing, and customer
satisfaction surveys. You are able monitor our performance in real-time.
- Rapid setup and system integration:
We help you quickly.
We can get you up and running
within one week for a full service ISP;
or in 1 day for branded technical support only.
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BX-Solutions is always looking to acquire ISP user bases of any size, whether through a purchase or through a transition to our turnkey VISP program, where we do the service and you get a monthly royalty.
For more information, call (866-487-3244 x 5220) or e-mail us today.
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- Customer Xtranet
To view a demo of the Xtranet, sign in above using demo/SeeItNow! The Xtranet features several tools, which vary according to the services we provide for you. Tools include system status, radius snapshot and history, XTicket access, POP search, subscriber account management, code snippets, and technical support reports (call stats, trouble tickets, and customer satisfaction surveys).
- XTicket Trouble Ticketing System
Click on the link above to create an XTicket trouble ticket. You will receive a branded trouble ticket number by e-mail.
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